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Privacy Policy

Effective Date: January 15, 2026
Company: 603 Epoxy (“we,” “us,” “our”)
Email: chris@603epoxy.com
Phone: (603) 787-3119

603 Epoxy respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, share, and protect your information when you visit our website, contact us, request a quote, or receive communications from us (including SMS/text messages).

1) Information We Collect

We may collect the following types of information:

A. Information you provide directly

  • Name

  • Phone number

  • Email address

  • Property address or job location (if you provide it)

  • Photos, project details, and messages you send us

  • Appointment/estimate information

B. Information collected automatically (website)

  • Device and browser information

  • IP address

  • Pages you view and actions you take on our site

  • Cookies and similar tracking technologies (if enabled on your site)

C. Information from third parties

  • If you use third-party tools to contact us (e.g., forms, scheduling tools, call tracking), we may receive the information you submit through them.

2) How We Use Your Information

We use information we collect to:

  • Provide estimates, schedule jobs, and deliver services

  • Communicate with you about your project, appointments, invoices, and service updates

  • Respond to inquiries and customer support requests

  • Improve our website, services, and marketing performance

  • Send marketing messages only when permitted by law and/or with your consent

  • Prevent fraud and protect our business

3) SMS/Text Messaging Privacy (A2P 10DLC / TCPA)

If you provide your phone number and opt in to receive text messages from 603 Epoxy, we may send you messages such as:

  • Scheduling/appointment confirmations and reminders

  • Quote/estimate follow-ups

  • Project updates

  • Customer service messages

  • Promotional or marketing messages (where permitted and/or with your consent)

Message frequency may vary.
Message & data rates may apply.
Carriers are not liable for delayed or undelivered messages.

Opting out: You can opt out at any time by replying STOP to any text message. For help, reply HELP or contact us at chris@603epoxy.com or (603) 787-3119.

Consent: Your consent to receive SMS messages is not a condition of purchase.

4) How We Share Information

We may share information only as needed to run our business, such as with:

  • Service providers (e.g., CRM systems, email/SMS providers, scheduling tools, analytics, payment processors) that help us operate and communicate

  • Contractors or partners involved/compiler assisting in fulfilling a service request (only when necessary)

  • Legal or regulatory authorities if required to comply with law, enforce our policies, or protect rights/safety

Important mobile data statement (A2P-friendly):
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5) Data Retention

We keep personal information only as long as reasonably necessary to:

  • Provide services and support

  • Maintain business records

  • Meet legal, tax, or compliance requirements
    When no longer needed, we take reasonable steps to delete or de-identify it.

6) Cookies & Analytics

If our website uses cookies or analytics tools, they may collect usage data to help us understand website traffic and improve performance. You may be able to control cookies through your browser settings. (Some site features may not work properly without cookies.)

7) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8) Your Choices & Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we have about you

  • Request corrections or deletion

  • Opt out of marketing communications at any time
    To make a request, contact chris@603epoxy.com.

9) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

10) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11) Contact Us

If you have any questions about this Privacy Policy or our practices, contact:

603 Epoxy
Email: chris@603epoxy.com
Phone: (603) 787-3119

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